I have been re-reading a book this week called The New Gold Standard. It’s all about the Ritz-Carlton Hotel Company and how they have created their legendary culture of hospitality and customer service. As they talked about how they create and maintain that culture it seems that everyone within the company points to one main concept as the primary factor – their “Credo”.
Their Credo is the outline of their most basic beliefs about what is important in their company. All employees carry with them a card that has the Credo printed on it at all times as a part of their uniform. It serves as a constant reminder of who they are and what they are about. Every day they have a “daily lineup” for the employees and they take time to review their credo and values. This helps keep their mission and culture at the forefront of everyone’s minds every day.
Have you ever thought about what your personal credo is? What are your most basic beliefs and what is important to you? How do you remind yourself about your personal credo on a regular basis? Do you have some sort of “daily lineup” like a daily devotional that helps you stay on track with that credo?
Remembering who we are, whose we are, and where we are going is important as people of faith. We have to remind ourselves on a daily basis so that we can stay focused and on track with the mission God has given us. If you have some tips that have been helpful for you, please share them below so we can all benefit!
